We made a visible and
measurable impact to our
client's business
Accuracy in responses
Repetitive queries automated
Concurrent users supported
About the Client
A global leader in the technology sector, this company is known for providing innovative solutions to customers worldwide. With increasing website traffic and growing user demands, their customer support system struggled to keep up with inquiries.
The Problem
The company faced surging website traffic and repetitive queries that slowed down their support system. Without an interactive solution, user frustration grew due to delayed responses. The existing system lacked scalability and efficiency, risking customer engagement and satisfaction.
Our Approach
Lauren Group implemented an AI-powered chatbot solution using AWS tools, including Amazon Bedrock for advanced AI capabilities. By automating responses to frequently asked questions, the chatbot handled high traffic seamlessly. The solution was designed to scale automatically during peak hours, ensuring fast, real-time user support. Additionally, AWS CloudTrail and CloudWatch were integrated for robust security and performance monitoring.
Tech Stacks Used
Amazon Bedrock (AI-powered models)
AWS CloudTrail
AWS CloudWatch
The Result
Response times reduced to 2.5 seconds per query
Achieved over 90% query accuracy
Supported 1,200+ users concurrently during peak traffic
Automated 75% of repetitive queries, reducing manual effort
Increased user engagement and decreased bounce rates