IndustryPharmaceutical
ServicesAl/Ml Gen Ai
About the Client
Our client is a global pharmaceutical leader, with a presence in over 50 countries, specializing in research and the distribution of cutting-edge healthcare products. With a mission to improve patient outcomes, they sought to streamline patient engagement, boost operational efficiency, and increase revenue through AI-driven technology.
Key pain points included:
- Managing high volumes of patient interactions
- Providing timely and personalized support
- Improving operational processes to support business growth
The Problem
The client faced growing challenges in managing patient interactions and healthcare operations:
- Patients experienced long wait times and inconsistent support.
- Healthcare staff were overwhelmed with repetitive tasks, reducing efficiency and patient care quality.
- Lack of centralized insights made it difficult to personalize patient care and optimize operations.
- Missed opportunities for upselling and cross-selling health packages.
Our Approach
Lauren implemented MedBot Pro, offering:
- Lead Generation: Converts patient inquiries into actionable leads.
- Personalized Engagement: Delivers tailored health advice.
- Medical Document Decoding: Simplifies complex medical records.
- Insurance Verification: Quickly checks eligibility for treatments.
- Symptom Guidance: Provides clear next steps for patients.
- Automated Upselling: Suggests relevant health packages.
- Advanced Analytics: Unlocks insights to enhance care.
- Appointment Scheduling: Streamlines patient bookings.
- Centre Locator: Helps patients find nearby healthcare facilities.
Tech Stacks Used
React
Open AI
LangChain
Django
AWS SDK Libraries
AWS S3
The Result
- Increase in patient satisfaction through faster and more consistent responses
- Reduction in operational costs as MedBot Pro automated administrative tasks, freeing up staff for higher-value work
- Increase in revenue through automated upselling and cross-selling based on personalized recommendations
- Improved patient care: Data-driven strategies led to better patient outcomes
- 24/7 support through MedBot Pro, ensuring patients received timely assistance at all hours
MedBot Pro transformed the client’s healthcare engagement, improving satisfaction, efficiency, and business growth.