We made a visible and
measurable impact to our
client's business
Compliance achieved for fraud case update turnaround time
Fraud cases processed daily through automated workflows
Reduction in fraud case processing time from 15 minutes to
About the Client
A leading Public Sector Bank (PSU) managing large-scale fraud detection and cyber complaint resolution operations through the Ministry of Home Affairs National Cyber Crime Reporting Portal (MHA-NCRP).
With increasing cyber fraud incidents and strict regulatory turnaround requirements, the organization required a scalable and automated fraud case management framework capable of improving operational efficiency, accuracy, and compliance.
The Problem
The bank’s fraud complaint handling process relied heavily on manual workflows, creating operational bottlenecks and delays in meeting regulatory response timelines.
Key Challenges:
- Manual verification of transactions across Finacle, EPH, and EDW systems
- High dependency on manual data entry and case validation
- Increased risk of operational errors and inconsistencies
- Difficulty complying with the mandatory 2-hour turnaround time (TAT)
- Growing daily fraud case volumes impacting operational scalability
- Delays in updating case statuses and initiating account actions
The organization required an intelligent automation solution capable of accelerating fraud investigations, reducing manual effort, and enabling real-time compliance-driven case management.
Our Approach
Lauren Group implemented an enterprise-grade automation framework using Automation Anywhere A360 and SSIS Jobs to streamline fraud case processing, transaction verification, and regulatory reporting workflows.
Key Initiatives:
- Automated transaction data retrieval from banking and payment systems
- Integrated fraud detection workflows using predefined validation rules
- Enabled real-time case status updates to the MHA-NCRP Portal
- Automated account freeze actions based on fraud detection triggers
- Implemented scalable data processing workflows for high-volume case management
- Reduced manual intervention across fraud investigation processes
- Improved compliance monitoring and operational visibility
Our Development Process
- Automated Transaction Validation - Integrated Finacle, IMPS, and NEFT APIs for transaction verification - Automated retrieval and analysis of fraud-related transaction data
- Fraud Detection & Rule-Based Processing - Applied predefined fraud detection rules for rapid case assessment - Automated identification of suspicious and fraudulent activities
- Real-Time Compliance Updates - Enabled automated status reporting to the MHA-NCRP Portal - Ensured adherence to mandatory regulatory turnaround timelines
- Scalable Workflow Optimization - Implemented SSIS Jobs for large-scale case processing and data management - Optimized workflows to support nationwide fraud case volumes efficiently
Tech Stacks Used
Automation Anywhere A360 (RPA for workflow automation)
SSIS Jobs (for large-scale data management)
MS SQL (database management)
MHA NCRP Portal (law enforcement reporting)
Finacle API, IMPS API, NEFT API (transaction validation & fraud detection)
The Result
- Reduced fraud case processing time from 15 minutes to 2 minutes
- Achieved compliance with the mandatory 2-hour case update TAT
- Automated fraud investigation workflows with reduced manual intervention
- Improved operational accuracy and minimized processing errors
- Seamlessly managed 3,000+ fraud cases daily across India
- Built a scalable automation framework supporting enterprise-wide fraud operations